DELIVERY AND RETURNS
Delivery is made using Yodel or Interlink. Monday to Friday 9am – 5pm. Delivery is usually made within 3-7 working days.
The cost of delivery is automatically calculated during the checkout process.
Delivery may take up to 7 working days including picking and despatch. However we do aim to have your item despatched within one day of placing your order. Orders received after 12 noon will be despatched the following working day.
At present, we deliver to the UK including channel islands as well as Ireland, USA, Canada, France, Germany, Italy, Spain, Netherlands and Australia.
All orders are tracked via the relevant courier website. If nobody is in they will leave the parcel in a safe place, if possible to do so, or with a neighbour and will leave a card for you. The courier will attempt 2 re-deliveries before failing a delivery.
If we receive incorrect billing or credit card account information, the processing and subsequent despatch of your order can be delayed. Once your credit card has been approved, your order will be despatched. We must have a complete address to guarantee delivery.
All goods are subject to availability. In the unlikely event that we are unable to supply your goods, we will inform you immediately and advise you of the expected delivery date. Outstanding orders/items can be cancelled at any time.
In the event of any goods being delivered by us being damaged in transit, deficient of items shown on the delivery note or failing to match the items ordered by you, then such details must be notified by you to us within seven working days of receipt. If we receive no such notification the customer will be deemed to have accepted the items as satisfactory. We cannot be held liable for any consequential loss caused by late delivery or failure to deliver by the companies appointed carrier.
If you have any queries regarding an order you wish to place, or an existing order please give us a call on (0345) 467 6743
We want you to be delighted with your purchase but if you are not completely satisfied or the item is faulty you can return it to us for either an exchange or refund within 30 days from receipt
We ask that all items are returned unused, free from defects and with their original packaging. Certain products are excluded from this for hygienic reasons, these items may only be returned, if faulty or in the original sealed packaging
In accordance with the Distance Selling Regulations, the following applies to all telephone order and e-commerce contracts: The buyer is entitled to return the goods within 14 working days for a refund subject to the following;
- It is reasonable for the buyer to open the outer packaging and inspect the goods. It is not acceptable to break any seals on the item itself.
- Any goods which are unsealed by the buyer are exempt from the right to cancel and return the goods under the Distance Selling Regulations. However, if the goods are not as specified, advertised or faulty, then the buyer may still reject the goods under The Sales of Goods Act.
- If the buyer properly rejects any of the goods in accordance with the Distance Selling Regulations within 7 working days in writing, the buyer shall nonetheless be responsible for the return cost of the goods
- If the returned goods received by the Company are not in a sellable ‘as new’ condition, then the Company reserves the right to charge a restocking fee.
The Company cannot accept any returned goods found to fall into one or more of the following categories
a. The goods are in some way physically damaged by the buyer
b. The goods are found not to have been sold to the customer by the Company.
c. The goods have been in the customer’s receipt for longer than 14 days
We apologies, but due to the personal nature of some of our products, we are unable to offer a refund on products where the product packaging has been opened unless the item is faulty, this does not affect your statutory rights
Whether goods are returned in a sellable condition is to be judged by the Company.
How do I return something?
Alternatively you can call our customer service department on (0345) 467 6743 please have your order number to hand. You will be asked your reasons for returning the item.
Details of where to return the item are on our returns form.
You should always obtain a free certificate of postage from the Post Office as we are responsible for your parcel only once it has been received into our warehouse. Items lost in transit will not be treated as returned.
If you have received an item in a damaged condition please contact us on (0345) 467 6743. One of our dedicated customer service advisers will be able to advise you on how to proceed with the return. You will be required to quote your order reference number so please have this available when you call. Alternatively complete our returns form and we will email you back with details on how to proceed. You have 7 days from receipt of the damaged item to contact us.
The returns form will give you clear instruction on how to pack and send back the item. If on receipt you are unsure please call us on (0345) 467 6743 and one of our customer service team will assist you.
Once we have received the goods and checked them, we will exchange the item or refund your money, (less any shipping costs if the item is faulty). Please allow up to 14 days for receipt of the exchanged item or for a refund to appear. Refunds will be made on the original form of payment.
- Returns must be received within 30 days from the day after you have received the goods.
- The item is your responsibility until it reaches us. For your own protection, we recommend that you use a delivery service that insures you for the value of the goods.
- The cost of returning the item to us is your responsibility.
Your statutory rights are not affected.