Terms and Conditions

These terms and conditions will apply to all transactions placed online with MPL Home Limited’s website “thegoodsleepexpert.com” Please read carefully before placing any order.  Nothing in these terms and conditions will be deemed to affect your statutory rights.

By using this site you are agreeing to these terms and conditions.

Definitions:

The Company:

thegoodsleepexpert.com (MPL Home Limited), IMEX 575 – 599 Maxted Road, Hemel Hempstead, Herts, HP2 7DX, United Kingdom.

Company Reference Number: 402965

The Buyer / Customer:

The purchaser of goods / services from thegoodsleepexpert.com

Terms of Trading:

 General

  1. All products advertised are subject to availability
  2. The Company reserves the right to charge carriage fees to the buyer in the despatching / returning of goods.
  3. All prices published by the Company are inclusive of VAT @ 20.0%. Prices are subject to change without prior notice and at the discretion of the Company.
  4. The Company reserves the right to decline service to any company or consumer.
  5. Any information displayed on our web site(s) or other printed matter by the Company is not regarded to be authoritative or certified as the best practice and is only considered to be useful supplementary advice to other certified codes of practice. All information on our web site is updated regularly.
  6. All items supplied to the customer remain the property of MPL Home Limited until final payment of all sums owing in respect of those goods has been received in full by us.
  7. The Company accepts no responsibility for any consequential loss caused to the buyer for the receiving of faulty goods. Faulty goods received shall be dealt with as outlined in our Returns Policy.
  8. If you wish to comment or complain about any aspect of your dealings with us, please write to; The Good Sleep Expert, customer service, c/o MPL Home Limited, IMEX 575 – 599 Maxted Road, Hemel Hempstead, Herts, HP2 7DX, United Kingdom.
  9. Our website may contain links to other websites or services. You should note that we are in no way responsible for the content or privacy policies these websites / services may have in place and advise that you use caution and refer to these websites own privacy statements and terms.

The contents of this site and other publications from thegoodsleepexpert.com are owned by or licensed to MPL Home Limited and are used with permission by the owner, reproduction strictly by permission only. Unlawful reproduction may result in legal action.

Returns

In accordance with the Consumer Contracts Regulations, the following applies to all telephone orders and e-commerce contracts: The buyer is entitled to return the goods within 14 working days for a refund subject to the following;

  1. It is reasonable for the buyer to open the outer packaging and inspect the goods. It is not acceptable to break any seals on the item itself.
  2. Any goods which are unsealed by the buyer are exempt from the right to cancel and return the goods under the Consumer Contracts Regulations. However, if the goods are not as specified, advertised or faulty, then the buyer may still reject the goods under The Sales of Goods Act.
  3. If the buyer properly rejects any of the goods in accordance with the Consumer Contracts Regulations within 7 working days in writing, the buyer shall nonetheless be responsible for the return cost of the goods
  4. If the returned goods received by the Company are not in a sellable ‘as new’ condition, then the Company reserves the right to charge a restocking fee.

The Company cannot accept any returned goods found to fall into one or more of the following categories:

  1. The goods are in some way physically damaged by the buyer.
  2. The goods are found not to have been sold to the customer by the Company.
  3. The goods have been in the customer’s receipt for longer than 14 days.

We apologise, but due to the personal nature of some of our products, denoted with (Non Refundable), we are unable to offer a refund unless the item is faulty, this does not affect your statutory rights

Whether goods are returned in a sellable condition is to be judged by the Company.

If you are unhappy with your products please refer to the returns section of this website for guidance on how to deal with returns.

Delivery

Whilst every effort will be made to keep any delivery date, time of delivery shall not be of the essence. The Company shall not be liable for any consequential loss incurred by the buyer or any other person or company arising directly or indirectly out of any failure to meet any estimated delivery date.

Goods received by the buyer that are found to be physically damaged by the courier should be refused on delivery, or if this is not possible, should be reported to the Company immediately. The maximum time allowed to report physical damage is 72 hours. After 72 hours, any claims of physical damage will not be accepted for refund or replacement.

SECURE ORDERING

Your online credit card transactions are secure. All payments are handled directly by PayPal or sage pay; we do not see, handle or store your card data.

PRIVACY POLICY

To help us achieve our goal of providing the highest quality products and services, we use information from our interactions with you and other customers, as well as from other parties. Because we respect your privacy, we have procedures to ensure that your personal information is handled in a safe, secure, and responsible manner.

We have posted this privacy policy to let you know what kind of information we collect, how it is handled, with whom it may be shared, what choices you have regarding our use of your information, and how you may access some of the information you provide to us.

As we continue to develop our Web site and take advantage of advances in technology, our privacy policy may change. Please refer to this page frequently for the most up-to-date information.

THE INFORMATION WE COLLECT FROM YOU

Whenever you shop we obtain from you the information we need to complete your transaction. This may include your name, address, telephone number and e-mail address. If you use a credit or debit card, it will include your card/account number.

To improve our Web site, we collect non-personal information about how users navigate through the site. This statistical information does not include individual names or personal data, so it does NOT identify you or any other customer. We may share this information with our affiliates or other outside companies.

HOW WE USE THE INFORMATION WE COLLECT FROM YOU

We use the information we collect for various purposes including, to complete your purchase transactions; to provide the services you request; to send you our catalogues and other offerings by mail; to keep you informed about the status of your orders; to identify your product and service preferences, so we can notify you of new or additional products, services, and promotions that might be of interest to you; to notify you of product recalls or provide other information concerning products you have purchased; and to improve our merchandise selections, customer service, and overall shopping experience.

COOKIES AND HOW WE USE THEM

WHAT ARE COOKIES?

Computer cookies are small text files that a website transfers to your computer. Cookies cannot harm your computer and are anonymous. They do not contain any information that could be used to identify you, nor do they contain any confidential information such as your email address or credit card details.

Using ‘cookies’ helps us to make our website easier for you to use and helps us to give you a more personalised web experience, such as enabling us to present information about products and promotions which we believe will be of interest to you. Examples of our use of ‘cookies’ include:

  1. Storing the content of your shopping basket as you proceed through ‘Checkout’ and so that it is available to you when you return to the website
  2. Enabling you to ‘log in’ to your account, so that you can see information relating to orders that you have placed and other information you have given to us, in the ‘My Account’ section of our website
  3. To record the areas of the site that you have visited and for how long, as well as the products that you viewed and those that you purchased.

We use this information to help us improve the effectiveness of our website design, to make it more accessible to our users and to improve the quality of service that we provide. We also use this information to inform the product recommendations you see while you are on our website, in communications that we send to you, and in adverts that you see while on other websites.

ARE COOKIES SAFE?

Yes. The information stored in cookies is anonymous and secure. It cannot be used to identify you personally and cannot harm your computer.

CAN I SWITCH COOKIES OFF?

thegoodsleepexpert.com uses these cookies to make our website easier to use and to allow us to provide the best possible standard of service. Cookies are an essential part of how our website works, however we require your consent to use them. To withdraw your consent, or if you want to be notified each time a cookie is about to be used, you should use the settings provided in your website browser to prevent us from storing cookies on your computer.

Information on how to do this can be found in the ‘Help’ section of your browser via the menu bar, however if you choose not to consent to the use of cookies your experience of our website will be severely impaired and many important aspects of the site will not work at all.

E-MAILS AND OFFERS

You will receive promotional e-mails from us occasionally offering news, updates, special offers and bulletins. Each time you receive an e-mail from thegoodsleepexpert.com, you will be given the opportunity to “opt-out” or stop receiving them.

If you choose to “opt-out,” we will stop sending you e-mails. Please note, however, that some e-mail promotions are prepared well in advance, so you may continue to receive offers after you have chosen to “opt-out.” We appreciate your patience in giving us time to carry out your request.

CONDITIONS OF USE, NOTICES AND DISCLAIMER

When you use this Web site, you are automatically agreeing that both your access to the site and your use of it are:

  • Subject to the terms and conditions in this legal notice, this may change at any time without notice.
  • Subject to all applicable laws.
  • Undertaken at your own risk.

Please refer to this page frequently to review our current terms and conditions of use.

DATA PROTECTION

All information is maintained in accordance with the Data protection Act

COPYRIGHT

The following elements of this website are the property of MPL Home Ltd or our suppliers and are protected by UK and international copyright laws:

All text, graphics, logos, button icons, images, audio clips, digital downloads, and data compilations – both individually and as they are compiled on the site.

TRADEMARKS

The trademarks or trade dress of this website and our affiliates may not be used without our written permission. Trademarks or trade dress include the website name and logo, and other graphics, logos, page headers, button icons, scripts, and service names of the website products, services, and programs, and those of our affiliates.

All other trademarks that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by us or our affiliates.

USE OF THE SITE

You have permission to electronically copy and print hard copies of pages from this website solely for personal, non-commercial purposes related to placing an order or shopping with this website. Unless we give you written permission in advance, any other use of this website, its content and its information, including linking or framing to this Web site, is strictly prohibited.

ERRORS AND INACCURACIES

Our goal is to provide complete, accurate, up-to-date information on our website. Unfortunately, it is not possible to ensure that any website is completely free of human or technological errors. This site may contain typographical mistakes, inaccuracies, or omissions, some of which may relate to pricing and availability, and some information may not be complete or current. We reserve the right to correct any errors, inaccuracies or omissions – including after an order has been submitted – and to change or update information at any time without prior notice. We sincerely apologies for any inconvenience this may cause.

DISCLAIMER OF LIABILITY

We make no representations or warranties of any kind, whether express or implied, with respect to this website, its content, or the information available on or through it; they are provided “as is” with all faults. Except as otherwise provided under applicable laws, we and our corporate affiliates, and the directors, officers, employees, agents, contractors, successors and assigns of each, will not be liable for any damages whatsoever arising out of or related to the use of this website or any other website linked to it. This limitation of liability applies to direct, indirect, consequential, special, punitive or other damages you or others may suffer, as well as damages for lost profits, business interruption or the loss of data or information, even if we are notified in advance of the potential for any such damages.

NO CONFIDENTIALITY

Except for information necessary to place an order, we do not want to receive confidential or proprietary information or trade secrets through this website. Any information, materials, suggestions, ideas or comments sent to us will be deemed non-confidential, and by submitting it, you are granting us an irrevocable and unrestricted license to use, modify, reproduce, transmit, display and distribute it for any purpose whatsoever, with no payment or other compensation to you. However, we will not use your name unless we are required by law to identify the source of the materials, information, suggestions, ideas or comments, or unless we first obtain your permission.